Refund policy

Here's a professional and realistic Refund & Return Policy for your PrussianForged store. It's written to protect you as a dropshipper while still sounding fair to customers.

Refund & Return Policy

Last updated: July 2026

At PrussianForged, we want you to be happy with your purchase. However, due to the nature of our products and the dropshipping model we use, please read our return and refund policy carefully.

1. Returns

We accept returns within 14 days of delivery. To be eligible for a return, your item must be:

Unused and in the same condition you received it
In the original packaging
Accompanied by the original receipt or proof of purchase

Please note: Helmets and personal protective gear are non-returnable for hygiene and safety reasons once they have been worn or removed from their original packaging.

2. Return Shipping

Customers are responsible for paying the return shipping costs. We recommend using a tracked shipping service, as we are not responsible for lost or damaged returns.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–10 business days.
Refunds will be issued to the original payment method used at the time of purchase.
Please note that it may take additional time for your bank or credit card company to process and post the refund.

4. Late or Missing Refunds

If you haven’t received your refund after 14 days, please check with your bank or credit card company first. If you still haven’t received it, contact us at the email below.

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, contact us at the email below.

6. Shipping Times & Delays

Please note that our products are shipped from overseas. Delivery times can take 10–20 business days. We are not responsible for delays caused by customs, shipping carriers, or unforeseen circumstances.